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Terms and Conditions


E-COMMERCE TERMS AND CONDITIONS

Metal Monkey Knives

55b Ashmore Road, Torquay VIC 3228

 

CONDITIONS OF USE

Welcome to our online store! Metal Monkey Knives provides services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully. Before ordering any goods from our E-Commerce website.

We, Metal Monkey Knives, may amend these terms and conditions from time to time, without notice. Any changes made after you have placed an order will not affect the order, unless such changes have been required by law.

PRIVACY

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

 

PRODUCT DESCRIPTION

Metal Monkey Knives attempts to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

ON COURSES

Safety

At Metal Monkey Knives, I take great care that students are properly instructed in the safe handling of tools, machinery and materials and that relevant PPE is worn throughout the course. However, knife making bears some risks and injuries such as cuts, grazes or burns can happen no matter how cautiously we work. 

While I do take responsibility for offering a safe work environment Metal Monkey Knives does not take any responsibility should injuries occur.

The aim of my knifemaking courses is to provide the students with an insight into the creation of a chef knife and give them a hands on experience. Generally, the students will have a lot of interaction in the forging and part of the grinding, while I take over at critical stages in order to make sure that we produce a knife that meets my standards. The general motto for the students is: You can attempt every step of the process but you do not have to do anything that you feel uncomfortable with.

Cancellations or Changes:

My courses are very popular and often book out a long time ahead. But I understand that things change and sometimes you can’t make a course. If you have to make changes or cancel a booking, please give me as much notice as possible to avoid disappointment and allow another person the opportunity to attend a course.

These are my terms for cancellation:

  • Up to one month before the course: full refund of payment minus fees
  • 7-30 days before the course: 50% refund of payment minus fees*
  • Less than 7 days before the course: No refund!

These are the terms should you need to change the date for your course:

  • Up to one month before the course: full amount of the course fee is transferred
  • 7-30 days before the course: 75% of the course fee is transferred
  • Less than 7 days before the course: No transfer!
  • Fees refer to credit / paypal fees. These are not refunded by the financial institution when a refund is issued. Thanks for your consideration.

By booking a course through this website you agree to the above terms and conditions including the cancellation and change of course date policies. Please make sure you read these carefully.

 

 

PRICING

All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. We also reserve the right to alter the Goods available for sale on the Website and to discontinue any product line or service.

All prices on this Website are displayed in Australian Dollars (AUD).

Prices are exclusive of GST. Unless noted otherwise.

Prices do not include shipping or any taxes that may be relevant to your country of purchase. You are responsible for all costs associated with your order including but not limited to, shipping, taxes and bank fees.

 

PAYMENT and PROCESSING

Online payments can be made securely on our Website using Stripe, with your debit/credit card or direct bank transfer. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also do security checks to confirm it is you making the order.

The total price for Goods ordered, including the delivery contribution, will be displayed on the Website when you place your order and will be itemised on your invoice

Goods will be dispatched once payment has cleared.

 

DELIVERY

Australia 5-6 business days

Once your order has been shipped, you will receive an email containing tracking details on how to follow your order’s journey to your door.

International 10-18 business days

All international deliveries will be sent with tracking where possible – in the rare case this isn’t possible for your particular country we will contact you at the time of dispatch to let you know.

Delivery periods quoted are approximate only and may vary. Goods will be delivered to the address nominated by you at the time of ordering. PO address service is not available. A telephone number and email address of the recipient of the Goods will be required.

Time is not of the essence for the delivery of any Goods supplied under this Agreement.

No refunds of the delivery charge are made for late deliveries.

All risk in the Goods shall pass to you upon delivery.

Please note if you are an Overseas Customer that Goods may be subject to inspection by your local customs office.

 

RETURN POLICY

Please select your items carefully before purchasing. No refunds or exchanges will be given if you have simply changed your mind.

If something is faulty, incorrectly described or different from the sample shown we will provide an exchange or refund provided the item is returned unused, within a reasonable time and with proof of purchase.

Proof of Purchase is required

If an exchange, repair or refund is required contact metalmonkeyknives@gmail.com within 7 days of receipt – and prior to returning your item. We will then give you advice on how best to return the Goods.

Postage/shipping/courier/insurance/handling costs are not refundable.

We are not responsible for any Goods lost or damaged in transit when returned.

Refunds are issued at our discretion once we have received and inspected your returned items.

 

YOUR INFORMATION

Where we have requested information from you to provide Goods you agree to provide us with accurate and complete information.

You authorise us to use, store or otherwise process your personal information in order to provide the Goods to you and for marketing and credit control purposes. 

LIMITATION of LIABILITY

Great care has been taken to ensure that the information available on this Website is correct and error free. The Artisan Store Fremantle Pty Limited apologise for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and the Artisan Store Fremantle Pty Limited make no warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.

The Artisan Store Fremantle Pty Limited does not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via the Website.

We shall not be held liable for any failure or delay in delivering Goods where such failure arises as a result of any act or omission which is outside our reasonable control such as an act of God or those of third parties.

We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.

USER COMMENTS, REVIEWS, FEEDBACK, AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries or product or business reviews) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

The effective date of these terms and conditions is 20th June 2020

Tobias Bockholt - ABN 92 928 448 129